Responsible Gambling: Limits, Breaks and Help in Australia

Treat online casino games as entertainment you pay for, because over time the maths favours the house. As a general guide, MaxiSpin's games average an RTP of around 96%, which means that over a very large number of spins roughly A$96 of every A$100 staked is paid back and the casino keeps the rest. Any single session can finish well above or below that figure, and a short winning run says nothing about the next one.

18+ only

Only people aged 18 or over can open a MaxiSpin account and play. If anyone younger shares your phone or computer, log out at the end of every session and stop the browser from saving your password.

Signs gambling is becoming a problem

Problem gambling usually creeps in through small shifts in habits. Warning signs include:

• regularly spending more money or time than you meant to;
• depositing more to win back what you've just lost;
• borrowing, putting play on credit or selling belongings to keep going;
• dipping into money meant for rent, bills or groceries;
• hiding how much you gamble from the people close to you;
• needing bigger bets to feel the same buzz;
• getting restless, anxious or irritable when you try to cut back;
• playing to get away from stress, loneliness or a low mood;
• trying to stop or cut down and not managing it.

If one or two of these sound familiar, take a break now and talk it through with someone. Gambling Help Online, listed at the bottom of this page, picks up the phone at any hour.

Breaks you can request from MaxiSpin

There are two ways to step away from MaxiSpin, and you request both from the operator directly, through live chat or support.

How to ask for a cooling-off period or self-exclusion

1. Log in and start a live chat, or email MaxiSpin's support team.
2. State clearly whether you want a 7-day cooling-off period or a 6-month self-exclusion.
3. Ask what happens to any money left in the account and whether promotional emails stop while the break is running.
4. Get the start and end dates confirmed in writing, and keep that message.
5. Cut off easy access on your side as well by uninstalling the Android APK, deleting bookmarks and clearing saved logins.

When you request self-exclusion, ask support whether it also covers other sites run by the same operator. If you're concerned about signing up at another site while it runs, talk that through with a Gambling Help Online counsellor.

Setting your own deposit limit

We couldn't confirm that the MaxiSpin account has a setting for deposit limits, so ask live chat whether a limit can be placed on yours. Whatever the answer, keep a limit of your own: choose a weekly or monthly amount you can afford to lose, write it down and stop depositing when you reach it.

Habits that keep play in check

• Budget first. Settle on a spend from spare money before you log in, and end the session when that amount is used up.
• Put a timer on it. Set a phone alarm for 30 or 60 minutes and step away from the screen when it rings.
• Don't chase losses. Log out once the budget is gone, even if one more deposit feels like it would put things right.
• Never gamble on credit. Keep credit cards, loans and borrowed cash out of it.
• Weigh up bonuses honestly. Take the 150% tier: a A$50 deposit brings a A$75 bonus, and assuming wagering is counted on the bonus alone, 45x means A$3,375 in bets within 7 days. Skip the bonus if that target would push you past your budget.
• Skip play when you're upset, tired or drinking. Each of those makes a budget harder to stick to.
• Keep a simple tally. For one month, write down every deposit and withdrawal, then compare the total with what you believed you'd spent.

Free help in Australia, 24/7

Gambling Help Online runs a free and confidential service around the clock. Ring 1800 858 858 to talk to a counsellor, or go to gamblinghelponline.org.au for online support and self-help resources. You don't have to be in crisis to call, and family members or friends worried about someone else's gambling can get support as well.

Responsible gambling FAQ